Maintaining and Troubleshooting Your E-4200 SystemMAN US E-4200 TECH REF R0 10/988503809

Preface viiThe System Restoration CDThe System Restoration CD included with your system can be used to:•Restore your Windows 95 or Windows 98 oper

Appendix 89Diskette drive A diskette controller is integrated on the system board. Support available for primary and secondary diskette drives and

90 Maintaining and Troubleshooting Your E-4200 SystemRegulatory Compliance StatementsThis device has been tested and found to comply with the

Appendix 91This Information Technology Equipment has been tested and found to comply with the following European directives:[i]EMC Directive 89/33

92 Maintaining and Troubleshooting Your E-4200 System

Index 93IndexAadapter cardsinstalling 55PCI 55troubleshooting 77add-in card guide, removing 49, 52AGP 55Bbatteryreplacing 58baysdesktop 32mid-towe

94 Maintaining and Troubleshooting Your E-4200 SystemEerror messages 83expansion cardsAGP 55installing 55PCI 55shared ISA/PCI 55troubleshooti

Index 95Rrecovery mode 22removingadd-in card guide 49, 52bottom drive cage, tower 53desktop cover 4DIMMs 30metal shield from drive bay 47mid-tower

96 Maintaining and Troubleshooting Your E-4200 System

Maintaining and Troubleshooting Your E-4200 SystemMAN US E-4200 TECH REF R0 10/988503809

viii Maintaining and Troubleshooting Your E-4200 System

1Chapter 1:Case AccessStatic electricity precautions ... 2Identifying your computer case...

2 Maintaining and Troubleshooting Your E-4200 SystemStatic electricity precautionsStatic electricity can permanently damage electronic compon

Case Access 3Identifying your computer caseThis chapter includes the procedures for opening and closing the case for each of the four models shown

4 Maintaining and Troubleshooting Your E-4200 SystemOpening the caseThe system is available in three basic models: •Desktop•Mid-tower•TowerTh

Case Access 53.Slide the top cover panel back, lift it up, and set it aside.4.If you are replacing or adding a drive you may also need to remove t

6 Maintaining and Troubleshooting Your E-4200 SystemRemoving the mid-tower case coverYou need a grounding wrist strap and a Phillips screwdri

Case Access 76.If you are installing externally accessible drives or replacing existing ones, remove the bezel by inserting a finger into each of

8 Maintaining and Troubleshooting Your E-4200 System2.With the back of the computer facing you, remove the three thumbscrews and the three Ph

Maintaining and Troubleshooting Your E-4200 SystemPart #8503809 MAN US E-4200 TECH REF R0 10/98 In our effort to use nature’s resources efficiently a

Case Access 95.Push in the tabs on each side of the front bezel and pull the bezel off the chassis.Replacing the coverReplace the cover as soon as

10 Maintaining and Troubleshooting Your E-4200 SystemReplacing the mid-tower case coverYou need a grounding wrist strap and a Phillips screwd

Case Access 11Replacing the tower case coverYou need a grounding wrist strap and a Phillips screwdriver to close the case.1.Hook the tabs at the b

12 Maintaining and Troubleshooting Your E-4200 System2.Place the left side panel on to the chassis and slide the panel toward the front of th

2Chapter 2:System ComponentsLocating components ... 14System board ...

14 Maintaining and Troubleshooting Your E-4200 SystemLocating componentsThe following figures and lists identify the components inside the co

System Components 15Mid-tower componentsThe following components are inside your mid-tower system.APower SupplyBExternally accessible drive baysCI

16 Maintaining and Troubleshooting Your E-4200 SystemTower componentsThe following components are inside your tower system.ATop drive cageBMi

System Components 17System board The following figure and list identify system board components.ASlot 1 connectorBDIMM sockets (3)CPower connector

18 Maintaining and Troubleshooting Your E-4200 SystemGFront panel connectorHPrimary IDE connectorISecondary IDE connectorJOnboard speakerKBat

NoticesCopyright © 1998 Gateway 2000, Inc.All Rights Reserved610 Gateway DriveN. Sioux City, SD 57049 USAAll Rights ReservedThis publication is prot

System Components 19I/O connectorsThe following figure and list identify connectors on the back of the computer.APS/2 mouse portBUSB ports CParall

20 Maintaining and Troubleshooting Your E-4200 SystemFront panel I/O connectionsThe front panel I/O connector block lets you connect devices

System Components 21Setting the jumpersThe system board jumper (J7B1) lets you clear passwords, set the processor/bus speed, and recover the BIOS.

22 Maintaining and Troubleshooting Your E-4200 SystemRecovery modeThe J7B1 jumper lets you recover the BIOS if it has become corrupted. 1.Log

System Components 23Replacing the processorThe system is compatible with the Intel® Pentium® II 66 and 100 MHz front-side bus (FSB) processors.The

24 Maintaining and Troubleshooting Your E-4200 SystemA.Using a Phillips screwdriver, remove the screw that attaches the stability bar to the

System Components 25B.Gently squeeze the duct until the side tabs unlatch from the power supply.C.Lift the duct out of the chassis.5.Identify your

26 Maintaining and Troubleshooting Your E-4200 SystemB.Pull the processor up and out.C.Push the new processor into the slot until it is fully

System Components 27B.Push in the tabs on the outside edges of the bottom bracket and pull the bracket away from the processor.C.Press in the two

28 Maintaining and Troubleshooting Your E-4200 System12.If the processor speed is not detected automatically, set the speed manually:A.Turn o

Contents iContentsPreface ... iiiConventions used in this guide

System Components 29I.Close the case, reconnect the power cord, and turn on the system. Your system now detects the speed of the new processor.Ins

30 Maintaining and Troubleshooting Your E-4200 System3.Pull open the socket clamps on each side of the DIMM socket. 4.Insert the DIMM into th

System Components 312.Carefully lift the DIMM out of the socket.3.Store the DIMM in a static-free container. Installing and replacing drives The s

32 Maintaining and Troubleshooting Your E-4200 SystemReplacing and installing drives in your desktop computerYour desktop computer contains t

System Components 335.Remove the drive cage from the case.6.Remove the drive from the cage.7.Secure the new drive in the cage.8.Connect the power

34 Maintaining and Troubleshooting Your E-4200 System11.Close the computer case as described in Chapter 1.12.Reconnect the power cord and tur

System Components 354.Remove the 5.25-inch drive cage from the case. The hard drive cage is underneath.5.Disconnect the hard disk data and power c

36 Maintaining and Troubleshooting Your E-4200 System7.Configure the new drive by following your drive documentation.8.Do one of the followin

System Components 375.Remove the drive cage from the case.6.Remove the drive from the cage.7.Secure the new drive in the cage.8.Connect the power

38 Maintaining and Troubleshooting Your E-4200 System10.Close the computer case (see “Replacing the desktop case cover” on page 9 for further

ii Maintaining and Troubleshooting Your E-4200 SystemLM81 hardware management ...

System Components 394.Remove the drive cage from the case.5.If you are replacing a drive, remove it from the mounting cage.6.Secure the new drive

40 Maintaining and Troubleshooting Your E-4200 System10.Plug in the power cable and peripherals.11.Turn on the computer.Replacing and install

System Components 41A.Remove the bezel.B.Push out the EMI shield in the bay.C.Remove the plastic drive bay cover on the front bezel. For informati

42 Maintaining and Troubleshooting Your E-4200 SystemInstalling or replacing a 3.5-inch hard drive in your mid-tower computerIn your computer

System Components 436.Slide the bracket up to unhook the tabs on the bracket from the slots in the chassis. Lift the bracket out of the chassis.7.

44 Maintaining and Troubleshooting Your E-4200 SystemInstalling a CD-ROM or other 5.25-inch drive in your mid-tower computerThe 5.25-inch dri

System Components 455.Slide the new 5.25-inch drive into the bay through the front bezel.6.Attach the drive to the chassis with the four screws.7.

46 Maintaining and Troubleshooting Your E-4200 System•Bottom drive cage: one full-height or two half-height 3.5-inch hard drives that are not

System Components 474.If an EMI shield and slot cover are in the bay you want to use, remove them:•Push the EMI shield out through the front of th

48 Maintaining and Troubleshooting Your E-4200 System5.Slide the new drive into the system through the front of the chassis.6.Install the fou

PrefaceConventions used in this guide ... ivSafety instructions ... vAdditi

System Components 49Installing or replacing hard drives in the middle drive cageYou can install up to three 3.5-inch hard drives in the middle dri

50 Maintaining and Troubleshooting Your E-4200 System5.Remove the three screws that attach the middle drive cage to the chassis. Support the

System Components 517.Slide the new drive into the cage and attach the drive to the cage with four screws.8.Slide the drive cage into the chassis,

52 Maintaining and Troubleshooting Your E-4200 System10.Close the computer case (see “Replacing the tower case cover” on page 11 for instruct

System Components 535.Remove the three screw that attach the drive cage to the chassis. Then slide the cage forward and lift it out of the chassis

54 Maintaining and Troubleshooting Your E-4200 System8.Slide the drive cage into the chassis, making sure to hook the tabs on the cage into t

System Components 55Adding an expansion cardThe E-4200 system board has seven expansion slot connectors:•One shared ISA/PCI slot•Three PCI local-b

56 Maintaining and Troubleshooting Your E-4200 System4.If applicable, remove the two screws that attach the add-in card bracket to the case a

System Components 578.After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 6 through the mounting b

58 Maintaining and Troubleshooting Your E-4200 SystemInstalling LANDesk Client ManagerIntel’s LANDesk Client Manager is the Desktop Managemen

iv Maintaining and Troubleshooting Your E-4200 SystemConventions used in this guideThroughout this guide, you will see the following conventi

System Components 592.Write down the CMOS values from the Main Setup utility screen so you can reenter them after you replace the battery. (For mo

60 Maintaining and Troubleshooting Your E-4200 SystemTroubleshooting the battery installationIf you have problems after installing the new ba

System Components 613.Disconnect all power supply cables from internal devices, including the main power supply connection to the system board.4.R

62 Maintaining and Troubleshooting Your E-4200 SystemIf the system does not work correctly, make sure that you installed the power supply cor

System Components 637.Lift the power supply out of the chassis.8.Check the red voltage switch on the back of the new power supply. Be sure it is s

64 Maintaining and Troubleshooting Your E-4200 System5.Remove the four screws on the back of the chassis that attach the power supply to the

3Chapter 3:BIOS SetupAbout the BIOS setup utility... 66Updating the BIOS ...

66 Maintaining and Troubleshooting Your E-4200 SystemAbout the BIOS setup utilityThe computer’s BIOS has a built-in program that lets you set

BIOS Setup 67The main screen has the following menu selections at the top of the screen:•Main gives you access to basic information and settings r

68 Maintaining and Troubleshooting Your E-4200 System7. Extract the contents of the BIOS file you downloaded.8. Follow the instructions in th

Preface vSafety instructionsObserve the following safety instructions when using your system:•Follow all instructions marked on the system and in

4Chapter 4:TroubleshootingIntroduction... 70Troubleshooting checklist...

70 Maintaining and Troubleshooting Your E-4200 SystemIntroductionIf your system does not operate correctly, re-read the instructions for the

Troubleshooting 71Troubleshooting guidelinesAs you troubleshoot your system, follow these guidelines:•Never remove the system cover while the syst

72 Maintaining and Troubleshooting Your E-4200 SystemCD-ROM problemsAn audio CD produces no sound.The CD-ROM drive is not recognized by the s

Troubleshooting 73Hard disk problemsThe SCSI drive is not recognized by the system.The secondary IDE device may be dis-abled.Restart your computer

74 Maintaining and Troubleshooting Your E-4200 SystemThe IDE drive is not recognized by the system.Memory/Processor problemsMemory errors wer

Troubleshooting 75A new processor is not recognized by the system.Modem problemsThe modem is not recognized by the system.Probable Cause SolutionT

76 Maintaining and Troubleshooting Your E-4200 SystemPeripheral/Adapter problemsA SCSI device is not recognized by the system.The diskette dr

Troubleshooting 77The diskette drive will not read, write, or format.The diskette drive LED lights continuously.An adapter card is not recognized

78 Maintaining and Troubleshooting Your E-4200 SystemPrinter problemsThe printer will not turn on.The printer is turned on but will not print

vi Maintaining and Troubleshooting Your E-4200 System•There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) ba

Troubleshooting 79System problemsThe system will not start up.The keyboard doesn’t work.Probable Cause SolutionThe system is not con-nected to an

80 Maintaining and Troubleshooting Your E-4200 SystemThe mouse doesn’t work.Video problemsThe system is running but there is no display.Proba

Troubleshooting 81The text on the display is dim or difficult to read.The color monitor displays everything in black and white.The displayed chara

82 Maintaining and Troubleshooting Your E-4200 SystemThe video is distorted.Probable Cause SolutionThe monitor’s controls are not properly ad

Troubleshooting 83Error messagesThis section lists common error messages that may be displayed on your monitor. These messages often indicate proc

84 Maintaining and Troubleshooting Your E-4200 SystemDiskette drive reset failed.•Enter BIOS Setup and verify the diskette drive settings.•Ch

Troubleshooting 85Invalid password.•Enter your password again, making certain to enter it correctly.•If you do not know the password, you may need

86 Maintaining and Troubleshooting Your E-4200 SystemMemory errors were detected while the sys-tem powered up.See “Memory errors were detecte

AAppendixSpecifications..... 88Regulatory Compliance Statements ... 90

88 Maintaining and Troubleshooting Your E-4200 SystemSpecificationsThe following specifications are for the standard configuration; your syst